In the midst of the atmosphere of dirty dishes, unfinished sidework, long hours, stealing of tables, people running around aimlessley, no time for breaks and the overwhelming anxiety to please the customer....welcome to the world of serving. There are many aspects in dealing with the restaurant business. For every company I have ever worked for as you already know it's all about advertisement, location, and atmosphere. The golden rule of serving is to always please the customer.
As a server there are various things that drive me crazy. First, there's something called side work and this is work you have to do before you come in to make sure that you do not run out when and if it does get busy throughout your shift. For the most part servers will do anything to slack off in dealing with this. Therfore you have to do it yourself , when you have like six tables and no ice or glasses stocked to give your customer there drinks. Secondly, we have something called rotation and what happens when either you get skipped or somebody steals your table....you lose money, and your only making 2.13 an hour so every penny counts because at the end of two weeks your lucky if your check is $20. As a server we live off our tips and it really bothers me when other people do not realize that were busting our butts to see them happy and everything is perfect but they leave a bad tip......it just hurts.
One thing I would love the customer to know is just try to realize that there not the only person in the restaurant, and if they do not like something, dont make a big deal just to get a free meal cause that just makes the server look bad. Sometimes I feel as if customers think there better than me just for the mere fact that I am a serving them.
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